Village Mercantile Shipping Policy
We work hard to keep delivery costs as low as possible and do our best to ship in-stock items out within 1-2 business days. Please note that placed orders cannot be cancelled, as we begin processing orders immediately. Please see our Shipping and Returns page for a full list of our shipping charges within the mainland USA.
Additional shipping surcharges may apply to specific oversized items. Any items that incur additional surcharges will be noted in the item's product description. All surcharges are in addition to the base shipping price of the total order.
We do not currently ship to Hawaii, Alaska or internationally through our online retail store. For any international orders, please contact us directly at 518-354-8173.
Have a question regarding our shipping policy or your order? Please contact us at firstname.lastname@example.org.
We have made every effort to select products of the highest quality, but if for any reason you are not happy with a purchase, send it back and we’ll be happy to give you a prompt refund or exchange.
Need to Return Something?
If you are not 100% satisfied with one of our products, you may return it within 60 days of purchase for a refund. Please just follow these steps.
1) Pack your return carefully in the original box, if available.
2) Include your shipping slip if possible. If it’s not available, include your name, address, a daytime phone number, and date ordered.
3) Include a note telling us the reason for your return and whether you’d prefer an exchange or refund.
4) Ship it to:
The Village Mercantile
97 Main St.
Saranac Lake, NY 12983
Allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive merchandise credit.
Call us at 518-354-8173 between the hours of 9:00 am – 6 pm, Monday thru Saturday and 9:30 am – 4 pm on Sundays.
Committed to Making The Village Mercantile Accessible
Since we opened our doors in October, 2011 as the first community-owned department store in NY State, The Village Mercantile has been a place where our neighbors are welcome, and our customers enjoy browsing our range of products for their everyday needs in addition to Adirondack handicrafts, artwork and other local artisanal goods. We remain committed to providing the best service and shopping experience that you'll find anywhere. That's a commitment we honor for everyone, regardless of disabilities, challenges or the use of assistive technologies.
When it comes to using our website, we want your experience to be simple, easy and enjoyable. We are continually working to improve our website and customers' online shopping experience, so it is accessible to everyone.
If you have difficulty using or accessing any portion of our website, our storekeepers would be happy to assist you. Please call us at 1-518-354-8173 or send us an e-mail at email@example.com. We will help you complete an order or answer your questions in the manner that works best for you.
Sharing Your Feedback
We appreciate your interest in The Village Mercantile, and look forward to hearing your feedback about accessing our website. Please email firstname.lastname@example.org to share your thoughts with us.